Cafe Plan FAQ

The Café option allows you to select an unreserved seat—in any of our participating locations—for up to three hours a day during business hours. And it includes access to our business support services when and where you need them. Check out of frequently asked questions below, and let us know if you still have more at [email protected] or 866.436.9214

Getting situated

Where can I sit?
Upon check in, a center team member will direct you to the open seats you may use—typically in the community cafes, but you may also have access to other seating areas depending on a center’s layout.

Can I bring a guest?
Yes, however, you will need to book a desk, day office or meeting room for you and your guest.

 

Business support

What is included in Cafe Plans?
Help yourself to freshly brewed coffee, tea selections, filtered water, and freshly baked cookies (usually available on a specific day at each center). Connect to WiFi, get exclusive member rates on business services like copiers, printers, administrative services and meeting rooms.

How do I connect to the WiFi?
Your center team will provide you with instructions on connecting.

What if I need additional services while at a center, such as photocopying or printing?
By asking the service desk, you can access any center services, like booking meeting rooms and day office, getting administrative support, copying, faxes, printing and scanning.

You will need a credit card. The minimum credit card transaction is $10. I

What if I need catering?
When you book a meeting room online, you can also order lunch options and beverages. These options are listed on the meeting room booker when booking. If you need additional catering options, please email the center team where you reserved your meeting. We have a number of local restaurants that offer catering services for our locations.

What if I want to book a place to work that’s more private?
You can book desks, private offices, or meeting rooms at discounted member rates at the center service desk or through member account. When you login, click on book a desk or book a meeting room, and follow the simple steps. You can pay online to confirm your reservation.

Why can I only use the center during business hours?
Each center has unique security protocols that go into effect outside of business hours. As a Cafe plan member, you can touchdown to any of our locations using your keys and access cards. However, after-hours access is not possible at this time. If you find yourself needing after hours, talk to the team at the center location you’re using about upgrading to a dedicated desk, office, or suite, which could include 24/7 access.

 

Payments

What if I want to cancel or change a workspace I booked and paid for?
When you log in to your member account, click on the My Meetings tab and click View Meetings. Select which meeting you need to cancel or change and then make a new selection if necessary.

An internal email will be sent to the Carr Workplaces team and they will make the appropriate change and notify you when it’s completed. If your cancellation notice is given within the required notice period, we will refund your credit card for amounts over $35, or credit your account for lesser amounts.

How do I cancel my Cafe Plan?
We hope that you won’t last, but if you need to, simply send an email to [email protected] notifying us of your intent to cancel. We require one full calendar month’s notice, so that the agreement ends on the last day of the month. If you’re unsatisfied with your WorkAccess plan, please let us know why. We are always looking to improve our products, and we may be able to suggest a different plan that may better suit your needs.

Who can I contact about my account if I have questions?
If you’re in a center, feel free to ask one of our service desk staff. If you’re not at a center, send an email to [email protected] and one of our experienced team members will get back to you as soon as possible.